Returns & Refunds Policy
We want you to love every Toyshin purchase.
30-Day Hassle-Free Returns
We understand that sometimes things don’t work out. If you're not 100% satisfied with your purchase, you may return most new, unused items within 30 days of delivery for a full refund or exchange.
Conditions for Return:
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Items must be unused, unwashed, and in original packaging with tags intact.
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Proof of purchase (order confirmation or invoice) is required.
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Returns must be initiated within 30 days of delivery.
Items That Cannot Be Returned
We are unable to accept returns on:
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Used or washed clothing or accessories.
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Opened or used teethers, feeding items, or hygiene-related products.
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Personalized or custom-made products.
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Final sale or clearance items.
How to Start a Return
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Email us at support@toyshin.com with your order number and reason for return.
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We will respond within 1–2 business days with instructions and the return address.
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Securely package the item(s) and ship them using a trackable service.
Please note: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Refunds
Once your return is received and inspected, we will:
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Notify you of the approval or rejection of your refund.
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If approved, the refund will be processed to your original payment method within 5–7 business days.
Exchanges
If you need to exchange a product (e.g., size or color), please contact us with your order number and exchange request. We’ll guide you through the steps and ensure a smooth swap.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@toyshin.com with photos and order details. We’ll arrange for a replacement or refund at no extra cost.
Questions?
We’re here to help!
Email us anytime at support@toyshin.com
